🚚 Free delivery throughout Europe, including packaging and insurance!
🚚 Free delivery throughout Europe, including packaging and insurance!
We’ve gathered the most frequently asked questions to make your experience with Greyge as smooth and transparent as possible. From orders and shipping to customization and care, here you’ll find clear answers and useful details.
Still have questions? Our team is always available—just reach out.
Absolutely. We’re always happy to share our passion for fine design. Contact us anytime.
Yes, all shipments are insured.
Important: when the courier delivers your package, do not sign without reservation. Signing without reservation confirms that the product arrived undamaged and voids the insurance.
Always sign with reservation to allow time to check for any damage to the crate.
We ship within 3–5 business days, depending on product availability. Delivery times:
Europe: 3–6 days
USA: 6–10 days
No. For safety reasons, the legs are shipped separately. Assembly is simple but requires two people. Do not let the legs touch the ground while flipping the table.
Yes, as long as the order hasn’t been shipped yet. Contact us as soon as possible.
Yes. A tracking link is available on request once your table leaves our workshop.
We only use couriers specialized in furniture, such as Fercam, DHL, or FedEx, selected based on destination and product type.
Credit cards, PayPal, Stripe, and bank transfer. All payments are encrypted and secure.
No, but you can use safe and traceable methods like PayPal or Stripe, which protect your purchase.
Yes. Enter your billing details at checkout or contact us within 24 hours of placing your order.
No, guest checkout is available. However, creating an account allows you to save your details and access future benefits.
Yes, but it’s an extra service handled by third parties. Availability may vary by location—contact us for details.
Yes, upon request and based on location. Standard delivery is curbside. Additional services are subject to availability and extra costs.
Because it’s strong, unique, and natural. Each table is crafted from premium, carefully selected wood planks and finished by hand.
Outstanding durability
Authentic beauty
Aesthetic evolution over time
Sustainable material
High degree of customization
Higher cost, justified by longevity and quality
Requires care—but caring for living wood is a pleasure
Heavier—but also more stable and durable
Grain visible through the full thickness
Solid, compact edges
Warm, natural scent
Heavy weight
No laminates, artisanal joinery
We use rare woods such as Blonde Italian Walnut, Steamed Walnut, Sapelli Mahogany, White Ash, Beech, and others. Every table is handcrafted in Friuli or the Marche region by master Italian artisans.
Yes, tables can be personalized in size, finish, and wood type. Most customizations come at no extra cost.
Yes. Our team can help you develop tailored projects based on floorplans or specific needs.
If your order hasn’t shipped yet, we’ll do our best to accommodate changes.
Of course. Send us your specs and we’ll provide a clear, detailed proposal.
You’ll find them on the product page or by request via email or WhatsApp. We can also send photos or physical samples.
Yes, you have 14 days to change your mind. Returns are accepted only if the original packaging is intact. Return shipping is at your expense. We’ll issue a refund once the table is back in our workshop.
Yes, within 24 hours at no cost. After that, production may already be in progress.
A 2-year legal warranty on all products, plus continuous support from our team.
Always. We’re here before, during, and after delivery for anything you need.
Yes, just send us your full address and we’ll provide a tailored estimate.
Yes. Contact us for high-resolution photos or videos via email or WhatsApp. We can also show you work-in-progress or in-home shots.
You’ll find them on the product page and receive a PDF guide after purchase.
No, just wipe it with a damp cloth. You’ll find care tips on our blog.
A soft cloth dampened with water is enough. If you prefer, we can recommend an eco-friendly cleaner compatible with our finishes.
We care deeply about our work and our customers. Here’s what we offer:
Secure payments (Stripe, PayPal)
Direct, ongoing support
Real photos of each product
Real-time shipment tracking
Artisan guarantee on every piece
Yes, available in most major Italian cities and often abroad. The service must be requested in advance.
Secure payments with PayPal, Credit & Debit Cards
Copyright 2023 Greyge – Contact– Chi siamo – Mauro Falomi – Telefono: +39 3384511793 – P.iva IT12874801009 – Reg. imprese RM 1678638 – Pec maurofalomi@pec.greyge – E-Mail info@greyge.com – Via Ludovica Albertoni n.90 00152 Roma (RM) – Italia – Privacy e cookie – Refund & Return Policy
