The following General Terms and Conditions govern the offer and sale of products on our website (“
” or “Site”). Please read these terms and conditions carefully before ordering any product. By ordering any of our products, you agree to be bound by these terms and conditions. The products purchased on greyge.com are sold directly by GREYGE S.r.l. (“GREYGE”) (hereinafter referred to as the “Seller” or “We”). GREYGE has its registered office in Rome, Via Ludovica Albertoni 90, registration number in the Companies Register of Rome Reg. imprese RM 1678638 Mauro Falomi – Telephone: +39 3384511793 – VAT number IT12874801009 – Pec maurofalomi@pec.greyge – Email
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If you need assistance, please visit the Customer Care section, where you will find information on orders, shipments, complaint management, refunds, and returns of products purchased on greyge.com, as well as other general information about the services provided by greyge.com. Remember that you can always contact our Customer Care via email:
1.1 These General Terms and Conditions apply to all services offered by the Seller through the Site and the purchase of any products offered on the Site (“Products”) to “consumers,” meaning individuals who act for purposes that do not relate to any commercial, entrepreneurial, trade, or professional activity they may undertake (the “Customer”).
1.2 If you are not a consumer, please refer to our Terms and Conditions for business customers.
1.3 The offer and sale of Products are available exclusively to the countries listed on the relevant page of the Site, accessible through the home page.
1.4 The Seller reserves the right not to process any order that does not comply with the Seller’s commercial policy.
1.5 These General Terms and Conditions of Sale (together with the referenced documents) govern the offer, transmission, and acceptance of purchase orders for products on greyge.com between the users of greyge.com and the Seller.
1.6 The Seller reserves the right to modify the General Terms and Conditions of Sale from time to time, provided that no modification shall affect any order that the Customer has already placed with Greyge. Any changes and/or new conditions will be effective from the date of their publication on the Site. To this end, the Seller kindly invites Customers to regularly access the Site and check for the publication of updated General Terms and Conditions.
1.7 The applicable General Terms and Conditions of Sale are those in force and effective at the time of the Customer’s order of a product.
1.8 The Customer acknowledges that the continued use of the Site’s services after the effective date of any notice of modification demonstrates the Customer’s willingness to accept and be bound by the updated General Terms and Conditions of Sale.
1.9 If the Customer wishes not to be bound by the General Terms and Conditions of Sale, or by any updated versions thereof, they may withdraw by sending written communication via registered mail with return receipt or by email. The withdrawal will be effective 14 days after the date indicated on the envelope if sent by mail or 14 days after the date of sending the email.
1.10 The General Terms and Conditions of Sale do not govern the provision of services or the sale of products by third parties that are on greyge.com through links, banners, or other hypertext links. It is recommended, before placing orders and purchasing products and services from third parties, to verify their sales conditions, as the Seller is not responsible in any case for the provision of services by third parties or the conclusion of electronic commerce transactions between users of greyge.com and third parties.
2.1 In order to use the services and purchase one or more Products, it is necessary to register on the Site and create an account. Failure to accept the General Terms and Conditions of Sale or reservation of rights by the Customer will result in the inability to register on the Site.
2.2 Registration on the Site is free. To register, the Customer must complete the registration form with name, surname, email address, and password (hereinafter ‘Registration Credentials’). Registration is confirmed by an email sent to the address provided by the Customer. The Seller expressly rejects any terms and conditions present in emails sent by the Customer to the Seller.
2.3 The Registration Credentials will be used exclusively by the Customer and cannot be transferred to third parties. The Customer must promptly inform the Seller in case of suspected misuse of the Registration Credentials. The Registration Credentials can be modified by the Customer at any time by accessing the dedicated area in the user profile on the Site.
2.4 The Customer declares and warrants that the information provided during the Registration Credentials registration process is complete, correct, and truthful. The Customer agrees to indemnify the Seller from any compensation obligation, penalty, and/or in any way connected to the violation by the user of the rules on registration on the Site and/or the improper use (e.g. incorrect storage and protection) of the Registration Credentials. All operations carried out through the Registration Credentials are deemed to be carried out by the Customer to whom the Registration Credentials refer.
2.5 Only one registration per Customer is allowed. Multiple registrations will be deleted.
2.6 The Seller reserves the right to refuse the registration of any user and/or block the account of any Customer and/or not accept orders from any Customer who acts in violation of these General Terms and Conditions or applicable law or for security reasons.
2.7 Without prejudice to the previous paragraphs 1.9 and 1.10, the Customer can cancel their account with immediate effect by sending an email to info@greyge.com
3.1 To conclude a purchase of one or more Products on greyge.com, you must complete the online order form and submit it to the Seller electronically, following the instructions provided.
3.2 The order form contains information regarding the essential characteristics of each ordered product and its unit price, the type of payment you can use to purchase each product, the shipping terms for the purchased products, the shipping costs, and delivery.
3.3 An order will be deemed submitted and concluded when the Seller, after receiving your order form electronically and verifying the correctness of the order information, sends you a confirmation email.
3.4 The order form will be stored in our database for the time necessary to process your order and as required by law. You can access your order form by clicking on the My Account section.
3.5 Before submitting the order form, you will be asked to identify and correct any input errors.
3.6 The language used for the execution of contracts with the Seller can be English, Italian, French, German, or Spanish.
3.7 Once the order form is transmitted, the Seller will process your order.
3.8 The Seller may not proceed with the purchases when there are not sufficient solvency guarantees, when the orders are incomplete or incorrect, or when the products are no longer available. In these cases, the Seller will inform you, at the time of order confirmation, that the contract is not concluded and that the Seller has not executed your purchase order, specifying the reasons. If the products displayed on greyge.com are no longer available at the time of your last access and once your order form has been received, the Seller will inform you of the unavailability of the ordered products in the shortest possible time and in any case within fourteen (14) days from the day following the one in which the Seller received your order. If the order form has been submitted and the price has been paid for items that are no longer available, the Seller will refund the amount paid for those items.
3.9 By submitting the order form and concluding the contract with the Seller, you unconditionally accept and undertake to observe the provisions of these Terms and Conditions of Sale. If you do not agree with some of the terms set out in the Terms and Conditions of Sale, we invite you not to submit the order form for the purchase of products on greyge.com.
3.10 By submitting the order form, you confirm that you agree to and accept the Terms and Conditions of Sale and the additional information contained on greyge.com, also referred to through links, including the Privacy Policy.
3.11 Upon submitting the order form and its acceptance by the Seller, the Seller will send you an order confirmation email, containing a summary of the information related to the order form (essential characteristics of the products, detailed information on the price, the payment methods used, the methods for exercising the right of withdrawal, shipping costs and any additional costs, as well as a reference to the customer care service. It is advisable to keep the received email as proof of purchase or to store it on a durable medium).
3.12 You have the right to cancel an order within 48 hours of receiving the order confirmation email. If you wish to cancel your order, you will be asked to send an email to info@greyge.com or contact our Customer Care service within the aforementioned deadline. The Seller will refund the full price paid within fourteen (14) days of receiving the cancellation request. This right does not in any way affect your right of withdrawal under Article 7.
4.1 On greyge.com, we only offer products from selected suppliers and artisans.
4.2 The main features of the products are indicated on greyge.com on each product page. The products offered for sale on greyge.com may not exactly correspond to the actual products in terms of image and colors due to the Internet browser or monitor used.
4.3 The Customer will be charged the price of the Product indicated on the Site at the time of submitting the order. Prices are subject to change and will be those indicated on our website from time to time, unless there is an obvious error. Please verify the final selling price before submitting the relevant order form.
4.4 Orders placed from a country other than the one to which you request shipment, or to addresses to which the Seller cannot ship, will be automatically canceled.
4.5 The cost of delivery is explicitly indicated. This amount will be highlighted separately in the order form before confirming the purchase and in the order confirmation email.
4.6 All Products sold by greyge.com will be delivered in their original packaging. When trying the products, you should not damage the original packaging of the purchased products if you wish to return the purchased product.
4.7 As a Customer (as defined in section 1.2 above), you are entitled to various legal guarantees, including the guarantee that the products supplied are in accordance with your contract with us. In particular, if a product sold by the Seller has manufacturing defects or any non-conformities, you must immediately contact our Customer Care service via email:
info@greyge.com.
4.8 The legal guarantees established by articles 129 and following of the Italian Consumer Code, as defined below, apply to the sale of products by the Seller. Under these articles, you have the right to obtain free restoration of the conformity of the products through repair or replacement (provided that you have the option to choose whether to have the product repaired or replaced within the limits provided by law), or (under article 135 of the Italian Consumer Code) to obtain an adequate price reduction for the products, or contract termination. In any case, actions to enforce a non-conformity defect not fraudulently concealed by the Seller automatically expire 26 (twenty-six) months after the delivery of the products.
4.9 In the event that you have requested the repair or replacement of the product due to a non-conformity defect under this Section 3, the delivery costs for the return of the product to be repaired or replaced will be borne by the Seller, as well as all costs related to the delivery of the repaired or replaced product.
4.10 The procedure to be followed for returning the product to be repaired or replaced is the same as provided in clause 7, except for any different timeframes specified in this clause.
Payments
5.1 Payment of the prices of the products and related shipping and delivery charges must be made using one of the methods indicated in the order form.
5.2 In the case of payment by Credit/Debit Card, all data (e.g., card number or expiration date) will be sent via encrypted protocol to Braintree or other banks providing remote electronic payment services, without third parties having access to it. Such data will only be used by the Seller to carry out the procedure related to your purchase or issue refunds in case of returns in accordance with your right of withdrawal or to report cases of fraud to the police. The price for the purchase of the products and the corresponding shipping and delivery charges, as indicated in the order form, will be debited from your current account at the time of order confirmation.
5.3 In the case of payment by bank transfer, the order will be confirmed once the Seller has received valid funds credited.
6 Shipping and Delivery of Products
6.1 The purchased products will be delivered to the address indicated by you in the order. Our shipments are insured, however, according to European law, if the customer does not sign the delivery receipt with a Reservation for inspection at the time of receiving the shipment, the insurance will not be activated. Unfortunately, at the time of delivery, the customer will not have time to check the shipment for any damages, which is why we always recommend signing WITH RESERVATION! By signing the receipt without reservations, the customer acknowledges responsibility for any damages not caused by the carrier, and unfortunately, Greyge will not be able to assist further. By signing with a reservation or contesting the shipment immediately, the merchandise is insured.
6.2 For each order, the Seller will invoice the purchased products via email or by mail to you, in accordance with applicable laws and regulations. The receipt and/or invoice will be based on the information provided by the user at the time of the order. No changes to the receipt/invoice are possible after the issuance of the receipt/invoice.
6.3 The shipping costs are at your expense and are indicated separately in the order form and in the invoice, unless otherwise specified.
6.4 INTERNATIONAL SHIPPING AND EXPORT CHARGES:
Orders shipped outside the European Union may be subject to import duties. Greyge pays the duties in advance for all orders shipped to the United States, Canada, and the United Kingdom.
Additionally, based on local regulations, we are currently collecting sales tax in some states. In such cases, import charges will be calculated and added or included in the final price at the time of ordering.
Orders shipped outside the EU, the United Kingdom, the United States, or Canada may be subject to import taxes.
Once the items arrive at the destination, import sales tax, as well as customs duties and handling fees, will be determined by the respective customs office.
In such cases, you will be fully responsible for paying all applicable import charges directly to the competent authority (and for claiming them in case of cancellation or return of the Products, to the extent permitted under these Terms and Conditions) as determined by the authorities of the destination country, and neither Greyge nor the logistics partner will have any liability in relation to the above.
The shipping partners appointed by the Seller may enter into a contract with a local customs broker in the destination country. Acceptance of these Terms and Conditions serves as authorization for the customs broker to act as an agent to: (i) conduct transactions with the applicable local authority, (ii) complete, submit, and execute related documents on your behalf in relation to the importation of Products in your order, (iii) facilitate payment of applicable import taxes; and (iv) if applicable, return the Product to us (subject to these Terms and Conditions).
However, you acknowledge that in the case of returning the Product, you (and not the Seller, logistics partners, or anyone on their behalf) will be fully responsible for refunding the import charges to the tax authority where possible, and neither the logistics partner nor the Seller will have any liability in relation to such request.
Furthermore, in case of non-payment of import charges without valid justification, with liability falling on Greyge, our logistics partners or the carrier, we reserve the right to deduct the amount of the import charges from any refund or other amounts that may be claimed, to the extent permitted by applicable law.
If you have not paid the import fees or have refused to accept the Products in a manner other than what is provided in the return procedure specified in these Terms and Conditions (including failure to provide the required customs documentation), resulting in the return or need to return the Products, you may be responsible for the return costs and may not be reimbursed for the delivery fees you paid to make the delivery. We may also charge you additional costs caused by such refusal or non-payment, to the extent permitted by applicable law.
For more information on customs duties and taxes in the destination country or if you have any questions, please contact our Customer Care team at: info@greyge.com
6.5 The purchased product will be delivered by a courier selected by the Seller (hereinafter, “Courier”); the purchased products will be delivered on business days (excluding Saturday, Sunday, and local or national holidays) within the specified timeframe during the checkout process. If no specific delivery timeframe is indicated, it will be within thirty (30) days from the day following the confirmation of the order.
6.6 Delivery is considered completed once the Product is made available to the Customer at the address indicated in the order form.
6.7 Upon delivery of the purchased products by the Courier, you (or your representative) are required to verify:
that the number of items delivered corresponds to that indicated on the delivery note; and
that the packaging and its seals are intact, undamaged, not wet, or altered in any way.
6.8 Any damage to the packaging and/or product, or discrepancies in the number of items or documentation, must be immediately noted in writing on the Courier’s delivery note. Once the Courier’s document has been signed without any written objections, you will not be able to contest any external characteristics of the delivered package.
You must promptly verify whether the received products are incorrect (i.e., all or part of the delivered goods do not correspond to what was ordered) and/or incomplete (i.e., the content does not include part of the ordered goods, for example, a plate is missing or broken during transportation). Subject to the provisions of Article 4 above, kindly notify us of any discrepancies within 2 business days of receiving your order.
Failure to communicate within 2 business days of receiving the order will be deemed as full acceptance of it.
Any communication must contain evidence of such discrepancies.
7Customer Care
Please contact our Customer Care Service for further information via email: info@greyge.com
8Consumer Rights and Right of Withdrawal
8.1 If you are a consumer customer, you can withdraw from the contract concluded with the Seller in relation to the products purchased from greyge.com, without any penalty and without specifying the reason, by giving written notice to the Seller within fourteen (14) calendar days, starting from the day you receive the products. In this case, you will receive a full refund of the price of the products in accordance with this clause 7.
8.2 You must return the products to the Seller within fourteen (14) calendar days from the date you notify the Seller of your intention to return, in the same condition as you received them and at your own expense. You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, we may have the right to take action against you to seek compensation.
8.3 To return the products:
You must inform us in writing within fourteen (14) calendar days, starting from the day you receive the products (or for purchases of multiple products, the day you received the last product) by contacting our Customer Care Service. Alternatively, you can fill out the withdrawal form as shown below and send it to us:
Email: info@greyge.com
With this letter, I/we () inform that I/we () exercise the right of withdrawal from my/our () sales contract of the following goods () / for the provision of the following service (*),
Ordered on () ____________ / received on () ________________
Name(s) of the Customer(s)
Address of the Customer(s)
Signature(s) of the Customer(s) (only if this form is notified on paper support)
Date
(*) Delete unnecessary wording
Proof of notification of the withdrawal communication must be kept;
The products must not have been used or damaged;
The products must be returned in their original packaging, which is an integral part of the products. You must return the products using a carrier of your choice and at your own expense, within 14 days from the date of the withdrawal communication. The costs and risks associated with the return of the products are borne by the Customer;
The products must be returned to the Seller within fourteen (14) calendar days from the date you notify us of your decision to withdraw.
8.4 In the event of exercise of the right of withdrawal, the Seller will refund the Customer the full amount paid for the returned products, including any shipping costs, within 14 days from the date the withdrawal communication was received. The Seller reserves the right to withhold the refund until the goods are received and their integrity is verified. The Seller will make the refund using the same means of payment used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any costs as a result of the refund.
8.5 The Seller will refund the full price of the product. You will be responsible for the cost of returning the products, provided that the reason for the return is not due to an error on our part or because the item is defective or faulty. You may be held liable, and we may deduct from any refund due to you, the decrease in value of the returned products resulting from handling of the products other than what is necessary to establish the nature, characteristics, and functioning of the goods. Except as provided in this document, you will not incur any costs as a result of your refund request.
8.6 You must return the products to the Seller by securely packaging the products and sending them, at your own risk and expense, to the Seller using the return number (as provided through the online return form). You must share the shipment tracking number with us.
Alternatively, Greyge may assist you in returning the products with a prepaid mechanism and an authorized courier (this service is subject to a fee, the cost is fixed). Please contact us at info@greyge.com.
8.7 The right of withdrawal is subject to the following conditions:
the right applies to a Product purchased in its entirety; therefore, if the Product is composed of multiple components or parts, the right of withdrawal cannot be exercised only on a part of the purchased Product.
furthermore, the right of withdrawal is excluded in the following cases (and in all other cases provided for by Article 59 of the Consumer Code):
orders for customized or clearly personalized Products (e.g. wallpaper);
orders for sealed Products that are not suitable for return due to health or hygiene reasons and have been opened after delivery.
8.8 Many of the items sold on www.greyge.com are made specifically for you after placing the order. Returns or exchanges will not be accepted for the following items, with exceptions indicated on each product page. For example, sales of the following items are considered final:
personalized items
custom-made items
Specific policies will be indicated on each product page.
9Contact
For further information and assistance regarding online purchasing methods, you can contact the Seller’s Customer Care Service via email:
info@greyge.com
10Privacy
10.1 You can find information on how we handle your personal data by clicking on the Privacy Policy.
10.2 For further information about our Privacy Policy, you can contact us at the Customer Care Service via email: info@greyge.com
11Service Suspension
11.1 The Seller reserves the right to temporarily suspend, without prior notice, the provision of the Site and services for the period strictly necessary for technical interventions deemed necessary and suitable to improve the quality of the services.
11.2 The Seller may interrupt the provision of the service at any time in the event of security reasons or breaches of confidentiality, providing communication to the Customer in such cases.
12Site Content and Intellectual Property Rights
12.1 All content on the Site, including, for example, works, sounds and videos, images, photos, dialogues, music, documents, drawings, figures, logos, and any other material, in any format, is protected by copyright and any other intellectual property rights owned by the Seller and other rights holders. Reproduction, modification, duplication, copying, distribution, sale, or any exploitation of the images and content of the Site is strictly prohibited, unless previously authorized in writing by the Seller.
12.2 This site is for personal and non-commercial use only. The Customer may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works, transfer, extract data, or sell content, software, products, or services contained on this Site. The Customer may not use this Site, or any of its content, for commercial purposes, including any advertising or revenue-generating activity.
12.3 All the distinctive signs that characterize the products/services published on the Website are registered trademarks of their respective owners and are used by the Seller as the owner and/or authorized licensee, solely for the purpose of distinguishing, describing, and advertising the products/services published/for sale on the Website.
12.4 Any use of the aforementioned distinctive signs that is not in accordance with the law and unauthorized is prohibited. It is not allowed to use any distinctive sign available on the Website in order to gain undue advantage from the signs themselves or their reputation, or in any way that may be detrimental to them or their owners.
12.5 Under no circumstances may the Customer alter, change, modify, or adapt the Website or the material provided by the Seller. The Customer may not bypass technical limitations present in the software, translate, decrypt, decompile, or disassemble the software, or attempt to access the source code of the software or create derivative works based on the software, publish the software in order to enable others to duplicate, rent, sublicense, lease, or lend the software.
13Errors and Limitations of Liability
13.1 The Seller cannot guarantee that the Website will function continuously, without interruptions or without errors or malfunctions related to the Internet connection. Although the Seller will try to do everything possible to ensure regular access to its Website, the dynamic nature of the Internet and its content may not allow the Website to function without suspensions, interruptions, or discontinuities related to website updates.
13.2 The Website does not make any representation, warranty, or guarantee beyond what is granted by these General Terms and Conditions: it is understood that the Customer will use the Website under their full and exclusive responsibility and that the use of the Website must comply with all instructions provided by the Seller.
13.3 The Seller does not in any way guarantee the accuracy of the content of the Website. The information regarding the Products provided through the Website is constantly updated. However, it is not possible to guarantee the complete absence of errors.
13.4 The Seller reserves the right to correct any errors, inaccuracies, or omissions even after an order has been submitted, or to modify or update the information at any time without notice, without prejudice to the rights of the customer under these General Terms and Conditions and the Consumer Code.
Applicable Law and Jurisdiction
14.1 These General Terms and Conditions of Sale are governed by Italian law and in particular by Italian Legislative Decree no. 206 of September 6, 2005 regarding distance contracts (Consumer Code) – and specifically “Chapter I, Title III of Part III” – and by Italian Legislative Decree no. 70 of April 9, 2003 on certain aspects of electronic commerce.
The aforementioned choice of applicable law shall not deprive the Customer of the protection offered by provisions that cannot be derogated from by agreement under the law of the country where the Customer has their habitual residence.
14.2 The United Nations Convention on Contracts for the International Sale of Goods is expressly and entirely excluded.
14.3 Any disputes arising from the interpretation, validity, and/or performance of these General Terms and Conditions of Sale shall be subject to the exclusive jurisdiction of the competent court of the place of residence or domicile of the Consumer.
14.4 For customers who are not domiciled in a Member State of the European Union or the United Kingdom, the territorial jurisdiction is exclusively that of the Court of Rome (Italy), excluding any other competent court. 14.5 If there is a dispute that the Seller has been unable to resolve directly with you, customers residing in the EU can seek an alternative dispute resolution through the European Online Dispute Resolution platform (
https://ec.europa.eu/consumers/odr). For further information, please contact our Customer Care Service.
15 Changes and Updates
The General Terms and Conditions of Sale may be modified from time to time due to new laws and regulations or other reasons. The new General Terms and Conditions of Sale will be effective from the date of publication on greyge.com and will therefore apply to orders placed after that date.Our Shipping Policy
See also our
Privacy & Cookie Policy
